Accessibility Policy

Zoo Concierge Co., an operating name of Hyperwave Media Group Ltd.

Last updated: May 2026

Our Commitment

Zoo Concierge Co., an operating name of Hyperwave Media Group Ltd., is committed to ensuring that our website and services are accessible to all people, including those with disabilities. We believe that everyone deserves equal access to information about our services and the ability to contact us without barriers.

We are working to ensure our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as referenced by the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessible Canada Act.

Measures We Take

We actively work to make zooconcierge.com accessible by:

• Using clear, readable typography with sufficient colour contrast between text and background.
• Providing descriptive alternative text for all meaningful images, including our logo and service photography.
• Ensuring all pages are navigable by keyboard without requiring a mouse.
• Using semantic HTML structure with proper heading hierarchy to support screen readers.
• Ensuring all form fields are clearly labelled and include descriptive error messages.
• Avoiding content that flashes or strobes in ways known to cause seizures.
• Ensuring downloadable resources such as care guides and vacation planners are provided in accessible formats where possible.
• Regularly reviewing our website for accessibility issues and addressing them promptly.

Known Limitations

While we strive for full accessibility, some content may not yet fully meet WCAG 2.1 Level AA standards. We are a small business and are continuously improving. Known areas we are actively working to improve include third-party embedded content such as video players, which may have accessibility limitations beyond our direct control. We are committed to addressing identified issues as promptly as our resources allow.

Accessible Service Delivery

Zoo Concierge Co. is committed to providing our services in an accessible manner. If you have a disability that affects how you interact with us or use our services, we will work with you to find a suitable solution. This includes providing information in alternative formats upon request and accommodating communication preferences during service consultations and visits.

Video Documentation and Live Camera Services

As part of our service delivery, Zoo Concierge Co. provides clients with visit documentation videos and optional live camera access to monitor their pets remotely. If you require assistance accessing or viewing this content due to a disability — including visual or hearing impairments — please contact us and we will provide an alternative format, written visit report, or other accommodation to ensure you remain fully informed about the care of your animals.

Feedback and Contact

We welcome feedback on the accessibility of our website and services. If you experience any barriers, have difficulty accessing any part of our website, or would like to request content in an alternative format, please contact us:

• Email: info@zooconcierge.com
• Website: https://zooconcierge.com/contact
• We aim to respond to all accessibility feedback within 5 business days.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact the Accessibility Directorate of Ontario at https://www.ontario.ca/page/accessibility-directorate-ontario or the Canadian Human Rights Commission at https://www.chrc-ccdp.gc.ca.

Updates to This Policy

This accessibility policy will be reviewed and updated periodically as our website evolves and as accessibility standards and legislation develop. The “Last updated” date at the top of this page reflects the most recent revision.