Zoo Concierge Co. — Privacy Policy
Zoo Concierge Co., an operating name of Hyperwave Media Group Ltd.
Last updated: May 2026
Who We Are
This website (“Website”) is owned and operated by Hyperwave Media Group Ltd. (“HMGL”) under the operating name Zoo Concierge Co. Our website address is https://zooconcierge.com. This privacy policy explains how we collect, use, and protect your personal information in compliance with the Canadian Anti-Spam Legislation (CASL) and applicable Canadian privacy law.
What Personal Data We Collect and Why
Contact Forms
When you complete and submit a contact or booking inquiry form, we collect the data you provide (name, phone number, email, service type of interest, and any information written in the message field). We use this information to respond to your inquiries and arrange services. We may also collect your IP address and browser information to aid in spam prevention.
Downloadable Assets and Free Resources
Zoo Concierge Co. offers free downloadable resources such as exotic pet vacation planners, care guides, and checklists (“Downloadable Assets”). Some assets require submission of an email address to receive.
- Your email address is collected to deliver the requested asset to you.
- Where marketing consent is explicitly requested and given at the point of submission, Zoo Concierge Co. may send you occasional relevant marketing communications.
- If no marketing consent is requested at the time of submission, your email is used for delivery purposes only and you will not be added to a marketing list.
Website Analytics
We use Google Analytics, Google Tag Manager, and Microsoft Clarity to understand how visitors use our Website. Data collected includes pages visited, time spent on the site, device and browser type, how you arrived at the Website, and how you interact with it. This data helps us improve the Website’s design and content and provide a better user experience.
Marketing Communications and CASL Compliance
Zoo Concierge Co. sends marketing emails only to individuals who have provided express consent as defined under the Canadian Anti-Spam Legislation (CASL). We do not send unsolicited commercial electronic messages.
How Consent Is Obtained
Express consent is obtained through clearly labelled opt-in checkboxes at the point of data collection, including at the point of access for Downloadable Assets. The consent language at each point identifies Zoo Concierge Co. as the sender and describes the nature of the communications you can expect to receive.
What We Send
Marketing communications from Zoo Concierge Co. may include information about our services, free resources, exotic pet care tips, aquarium and plant care guides, seasonal reminders, and Zoo Concierge Co. updates. We do not sell, rent, or share your email address with third parties for marketing purposes.
How to Unsubscribe
You may withdraw your marketing consent and unsubscribe at any time by:
- Clicking the unsubscribe link in any Zoo Concierge Co. marketing email.
- Contacting us directly at info@zooconcierge.com.
- Unsubscribe requests will be processed within 10 business days in compliance with CASL requirements. Withdrawing consent does not affect the lawfulness of any communications sent prior to withdrawal.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our Website, analyze website traffic, and for remarketing purposes. Cookies are small text files placed on your device when you visit websites.
Functional Cookies
Essential for core website functionality such as remembering form preferences and display settings.
Performance Cookies
Help us understand website traffic and user behaviour via Google Analytics, Google Tag Manager, Google Search Console, Microsoft Clarity (see Microsoft Privacy Statement), and Bing Webmaster Services.
Targeting / Marketing Cookies
May be used to personalize advertising or for remarketing based on your browsing history.
Your Cookie Choices
Most web browsers allow you to manage cookie preferences. You can block specific cookies or clear cookies upon closing your browser.
- Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
- Microsoft Clarity opt-out: https://optout.aboutads.info/?c=2&lang=EN
Embedded Content from Other Websites
Articles and pages on this site may include embedded content from external platforms, primarily YouTube videos. Embedded content behaves as if you visited the original website directly. Websites like YouTube may collect data about you, use cookies, and track your activity in accordance with their own privacy policies. HMGL does not control the data collection practices of external websites. If you are logged into YouTube or other platforms while viewing embedded content, your activity may be associated with your account on that platform.
Data Retention
Analytics Data
Google Analytics: See Google Analytics data retention settings. Microsoft Clarity: See Microsoft Clarity Data Retention Policy.
Downloadable Asset Submission Data
Email addresses collected for delivery of Downloadable Assets are retained for the duration of any active marketing consent, or for delivery confirmation purposes only where no consent was given. You may request deletion at any time by contacting info@zooconcierge.com.
Your Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of personal data we hold about you.
- Right to Erasure: Request deletion of your personal data, subject to legal or administrative retention requirements.
- Right to Withdraw Consent: Withdraw marketing consent at any time without affecting the lawfulness of communications sent prior to withdrawal.
- Right to Correct: Request correction of inaccurate personal data we hold about you.
- Google Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on.
We will respond to all data requests within 30 days. Contact us at info@zooconcierge.com.
Where We Send Your Data
Submitted data may be processed and stored outside of Canada through the following services:
- Google Analytics, Google Tag Manager, and Google Search Console — servers may be located outside Canada.
- Microsoft Clarity and Bing Webmaster Tools — servers may be located outside Canada.
Countries where your data is sent may have different data privacy laws than Canada. We use only reputable providers who maintain appropriate data protection standards.
Third-Party Data Processors
Zoo Concierge Co. uses the following third-party services that may process your personal data:
- Google LLC — Analytics, Tag Manager, Search Console. Privacy Policy: https://policies.google.com/privacy
- Microsoft Corporation — Clarity analytics, Bing Webmaster Tools. Privacy Statement: https://privacy.microsoft.com
- Cloudflare Inc. — Website delivery and security. Privacy Policy: https://www.cloudflare.com/privacypolicy/
Changes to This Policy
We may update this privacy policy from time to time. Updates will be posted on this page with a revised “Last updated” date at the top. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at info@zooconcierge.com.
If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca.